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Your Privacy Matters to Us

When you open an account with lucutoto and deposit via DANA, OVO, GoPay or QRIS, your personal data and transaction history are protected under strict privacy rules.

Data encryption on all transfersDANA, OVO, GoPay and QRIS securedAccount verification built in
lucutoto Your Privacy Matters to Us
REACH OUT ANYTIME

How to Contact Us About Your Privacy

Email Support Send privacy requests or data concerns to [email protected].
Live Chat Open your account and head to the Help section in the lobby.
Account Settings Log in and go to Account > Privacy & Security to update your contact…
HOW WE SAFEGUARD

Our Privacy and Security Practices

Data Encryption

All data flowing between your device and lucutoto servers is encrypted using industry-standard TLS protocols.

Account Verification

We verify your identity via government ID and phone number confirmation before your first withdrawal.

Cookie Management

Cookies on your device store session tokens and language preferences only.

Retention & Deletion

Account data stays with us for seven years after closure, where local law permits, for audit and fraud-prevention purposes.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS operators), fraud-prevention services and where required by law.

Access Your Data

Email [email protected] to request a copy of all personal data we hold on you. Include your account username.

Privacy Policy Questions Answered

Your account data remains on our servers for seven years after closure, where local law permits, for regulatory compliance and fraud prevention. You cannot recover a closed account after 30 days. If you want early deletion, email [email protected] with your username and closure date.

DANA, OVO, GoPay and QRIS receive only transaction details they need to process deposits and withdrawals. lucutoto does not store or share your full wallet credentials, card numbers or bank account numbers. Payment processors control their own privacy policies separately.

Yes. Cookies store your login state and language preference. You can disable them in browser settings, but login will still work via encrypted server-side session tokens. Disabling cookies may slightly slow your login flow on each new session.

Log in and go to Account > Privacy & Security to see all active sessions. Each shows the device type, location and login time. If you see an unfamiliar session, log out all other devices immediately and reset your password.

No. QRIS payments are processed directly by your bank through the QRIS network. lucutoto stores only the transaction ID and timestamp, not your QRIS code or bank account number. Your bank controls that data.

Government ID (KTP, SIM or passport), full name and phone number are required for your first withdrawal. After verification, withdrawals go to your registered DANA, OVO, GoPay or QRIS account. We use this data to prevent fraud and comply with local law.

You can request deletion by emailing [email protected] with your username and reason. Deletion is where local law permits. Some data (transaction records, identity verification) may be kept longer for regulatory compliance, but your account and contact details will be removed.